Andrew S Uvm

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Verified Reviewer
| map-marker Stockport, Stockport

Refund

Order number #2392**** Can I get a refund I have made a mistake and work like to get a refund I have not opened it thanks Andrew Shami
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Adrian C Nfj

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Verified Reviewer
| map-marker Surbiton, England

ATesla Punk 11 220w Box Mod available Stock Question

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Please is it possible too get in Stock a Tesla Punk 11 220w. Box Mod Colour/-gunmetal. black xQty 1 as I require xQty 2 & would like too place the Order next week..Thanks. & good on you all at. Legionofvapers.com
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Pros:
  • Good products and great service

Preferred solution: Please have you an ability too get in Stock X Qty 1 Tesla Punk 11 220w Box Mod Colour/-gunmetal black as require X Qty 2 & you only have 1 in Stock Yours Adrian Cull & good on you all at. Legionofvapers.com

Brealynn Mug

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Preston, Lancashire

My parcel has been sent back to you and not delivered I ordered on 5th August 2023

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Legion of Vapers - My parcel has been sent back to you and not delivered I ordered on 5th August...
Legion of Vapers - My parcel has been sent back to you and not delivered I ordered on 5th... - Image 2
Legion of Vapers - My parcel has been sent back to you and not delivered I ordered on 5th... - Image 3
Legion of Vapers - My parcel has been sent back to you and not delivered I ordered on 5th... - Image 4
Legion of Vapers - My parcel has been sent back to you and not delivered I ordered on 5th... - Image 5
Parcel ordered and paid for not delivered was sent back to you from hub 5 Hinckley Liverpool 9th August 2023 I need either a full refund or for you to send parcel to me soon Im not happy
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Jadea Gyp
map-marker Ilford, Redbridge

Failed DPD Delivery

I was due my delivery between 11.33 and 12.33, I received as message saying 'sorry we missed you' your delivery will be redelivered tomorrow at the time that this happened, 4 people are in my house and I had a ring doorbell and camera, nobody attempted delivery from DPD, I had a delivery from Evri with no problem today, so why not DPD?? I paid for the delivery to be today and I would like my delivery money back as it the contract for todays delivery has failed because of the carrier, this is no fault of my own.
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User's recommendation: Don't use DPD

Michael D Jap

Not delivered

Legion of Vapers - Not delivered
Legion of Vapers - Not delivered - Image 2
Item was sent back to legion of vapez Ive nearly run out not happy about this have you any idea whats going on normally you are on. Time within a few days I go to sites I can trust
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Loss:
$62

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Holbeach, England

An order

Legion of Vapers - An order
My vapes aint turned up no confermation or any think throgh laybuy email simonfc1989@***.com and my contact number is 0754671****
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Steve101

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Verified Reviewer

Failed DPD Delivery

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I found Legion of Vapers Customer service to be top notch. Having explained the situation with every detail they got onto it straight away and have got DPD to deliver my order the following day expedited delivery. That's what I asked for. I believe a company is as good as their last review so take my word this company provides excellent service when it comes to resolving problems or mix ups with delivery. It was DPDs fault not theirs but they owned it even though it was a small order. It's the principle. So hats off to you I am a very happy customer Happy
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Pros:
  • Plenty of ways to get in contact
  • Good products and great service
Cons:
  • No direct phone number

Preferred solution: Deliver product or service ordered

Elizabeth B Bli

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Verified Reviewer

Faulty voopoo drag 4 mod

Legion of Vapers - Faulty voopoo drag 4 mod
Have sent 2 emails ref faulty mod have not had any satisfactory response only had it 4 days and faulty
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Cons:
  • Not helpful and not much communication

Preferred solution: Full refund

Andy B Wxq

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Verified Reviewer

False advertising

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Original review Mar 05, 2022

Please don't buy this item from this website. They are using false advertising either through laziness or a con.

6 months ago VandyVape stopped using Bluetooth due to a chip shortage, so there are two versions out there. Yet Legion of Vapers continue to advertise only one version, while selling the new one. Completely inexcusable false advertising after 6 months.

They also sent me the wrong colour. Advertise great products and just grab any old crap off the shelves

UPDATE - They reply expecting the customer to pay for return postage, at their own expense and tell me there's more important things going on in the world and I shouldn't need these features anyway.

Now reported to trading standards for fraud and false advertising and claim with bank for refund. All they had to do was apologise and provide free return postage and good result, but no.

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Loss:
$50

Preferred solution: Deliver product or service ordered

User's recommendation: Buy elsewhere

Taylor b Hbj

Sent opened and used disposable vapes

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My brother and I both have opened a vape and found it to be already open, very unprofessional not worth the purchase
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Loss:
$10
Pros:
  • Fast delivery and cheaper than most sites
Cons:
  • Cost of not getting what you pay for

Preferred solution: Apology

User's recommendation: Recommend finding better site

Anonymous

Disappointed and left out of pocket

I bought £42 pounds worth of items from the online store in a variety of flavours around mid December 2021. I wasnt expecting them to arrive due to the Christmas period however they did come pretty quickly; this was the only positive I can take away from the experience.

I opened the packages to give the flavours a try (after my existing one I bought locally was finished) and discovered that one was completely damaged and not working having leaked out into the packaging, I then opened the others only to discover that they all seemed to have cosmetic imperfections and atleast 2 of those made an ominous clicking when you inhaled; having used this brand for a while I know this is not a normal occurrence. So I set about reaching out to them to ask for a resolution; I emailed back and forth for a while (sending images to show the damaged ones and explaining the issues) to which I was advised to return them and replacements would be sent out. Hoooray I was initially thrilled to hear this thinking I wouldnt have to worry about them blowing up in my face etc but then the reality hit.

I wasnt offered anything to cover the cost of postage but I took that on the chin and sent them back anyways as I was informed they would be replaced. After chasing up a couple more times I was finally able to get a response that they were being sent off to the head office for inspection.

I let it sit a couple more days and then got a response that one would be refunded only, they then said I had to pay return fees for posting the other faulty/damaged ones back to me.

At this point I was getting a bit annoyed as this had been going on for just over a month and I was fed up with being strung along. Ive basically gave up at this point and would advise anyone considering buying from here look elsewhere.

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Pros:
  • Delivery time
Cons:
  • Customer service
  • Response time
  • Resolutions

User's recommendation: think carefully before making purchases.

Anonymous
map-marker Haddenham, England

Problem with order delivery.

hello there,

i recently made an order with you but i have not received it. royal mail have told me they have delivered my item and i can see on their tracking that a totally different delivery office had made delivery however it was not to me.

i have been out today knocking on everyone's door down my road to see if they have seen this parcel but they have all said no. i am currently on hold to royal mail customer services, and although this is not your fault it is clearly royal mails i was wondering if you could find it in your heart to either send me the order out again or refund my money for the items i have attempted to purchase from you.

i can send over proof of the trouble i am having with royal mail if you would like to see it because i do have proof they have said so themselves that delivery has not been made to me so my guess is either someone has my vapes and are purposely not coming forward, the vapes have been lost or someone has just thought it would be funny to steal my parcel. i understand this is not fair on you as a company either but with Christmas around the corner i really cannot afford to have £25 thrown down the drain.

this is not the first time this has happened to me with royal mail, as i have also had a pandora bracelet go missing/ not turn up which was seventy pounds. i will 100% be taking this further as it is not on at all.

i really hope this all makes sense and that you can help me in any way at all.

thank you & kind regards

courtney baggott.

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Abs A

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Verified Reviewer

Refused refund on defected Profile RDA

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Original review Jun 14, 2021
Very disappointed with this company. When my order arrived, it was defected and was not working properly. I reported it the next day and sent video and images to the company. It took a lot of effort to get them to agree to a return. Many back and forth messages online, which was highly frustrating. Very unprofessional responses via Facebook Messenger. In the end they refused to refund my order. The said they will return my order as they had fixed the fault, even wanted me to pay for another postage to get the unwanted product back but by this time I had already purchased another similar product with another company online.
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Stay away from this company.

Anonymous
map-marker Leeds, England

Ignored over faulty vape mod

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Purchased a £180 mod the mod soon was found to be faulty when asked to return it I was simply told I needed to get intouch with the supplier this I found strange as I purchased from them not the supplier I did not want a refund I just wanted it exchanging to a working mod I got no where at all emails sent messages sent texts too this has been a very hard lesson to learn vapers need to stay clear from this website whos run by clearly idiots and scammers shop local
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User's recommendation: Avoid totally

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